Gambling should always be entertainment — never a financial strategy, a way to recover losses, or a coping mechanism for stress. At richman88, we are committed to providing Malaysian players with the tools, information, and support they need to keep gambling enjoyable and in control.
You do not need to wait until things feel out of control to seek help. If you are spending more than you planned, chasing losses, or feeling anxious about gambling, the resources on this page can help. Talk to someone today — support is available in Malaysia and internationally.
Quick access to responsible gambling tools:
Responsible gambling is not a checkbox at richman88 — it is built into how the platform operates. These six commitments reflect the safeguards we have put in place for every Malaysian player on our platform.
Every richman88 account undergoes age verification during the KYC process. Players under 21 are not permitted to register, deposit, or play. We actively monitor for underage access and act immediately when it is detected.
Players can request a temporary break or permanent self-exclusion from richman88 at any time. We honour all self-exclusion requests immediately and do not send promotional communications to excluded players.
Set your own daily, weekly, or monthly deposit ceiling and loss limit directly within your account settings. Limit reductions take effect immediately. Increases require a mandatory cooling-off period before they activate.
Use the session timer in your account to set a maximum play duration per session. When your limit is reached, you will be notified and the session will end automatically, giving you a natural moment to step back.
richman88 reviews gameplay and deposit patterns for signs of problem gambling behaviour. Where our team identifies concerning patterns, we may proactively reach out to the player and suggest responsible gambling support resources.
Our platform prominently features links to Malaysian and international gambling support organisations. If you reach out to our support team about a gambling concern, you will always be connected to appropriate resources without judgement.
richman88 puts control directly in your hands. All responsible gambling tools are accessible from your Account dashboard without neding to contact support. Managing your limits is quick, private, and immediate.
Responsible gambling tools are available to all registered players regardless of their account tier or activity level. We encourage every player — whether you are a casual weekend punter in Petaling Jaya or a regular sports betor following Liga Super Malaysia and the EPL — to take a moment to review and set your personal limits.
Cooling-Off Period: All requests to increase an existing deposit or loss limit are subject to a mandatory 72-hour cooling-off period before the increase takes effect. This ensures that impulsive decisions made in the heat of a session do not immediately override your considered limits.
Set a maximum amount you can deposit into your richman88 account over a daily, weekly, or monthly period. Once your limit is reached, further deposits will be declined until the period resets. Reductions take effect immediately; increases require 72 hours.
Takes effect immediately (reductions)Cap the maximum amount you are willing to lose over a set period. When your loss limit is reached, your account will be restricted from placing further bets until the limit period resets. A practical safety net for managing downswing sessions.
Daily / Weekly / Monthly optionsEnable regular pop-up reminders showing how long your current session has been running and your net win/loss during the session. Reality check notifications help you stay aware of time passing during gameplay — a simple but highly effective responsible gambling tool.
Configurable intervals: 15 min to 2 hoursTake a short break from gambling by temporarily suspending your richman88 account for a defined period — from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in, deposit, or place bets. The cooling-off period cannot be cancelled early.
24 hours – 6 weeksKeeping your gambling budget in check starts with setting realistic, honest limits before you begin playing — not after losing session. richman88 provides multiple layers of financial control to help you stay within what you can genuinely afford to spend on entertainment.
Limit how much you deposit in any24-hour rolling window. Ideal for players who want tight day-to-day control over their gaming spend in MYR.
A 7-day rolling limit suited to players who prefer to think about their budget on a weekly basis — particularly useful for EPL match-week or live casino sessions.
Set a firm monthly ceiling on your total deposits. This mirrors a regular budgeting cycle and prevents month-on-month gambling spend from gradually escalating unoticed.
During active bonus wagering, a per-round bet cap applies automatically. Outside of bonus play, you can set a voluntary maximum bet limit per spin or round to prevent large single-bet losses.
Problem gambling can develop gradually. Being honest with yourself about these warning signs is the first — and most important — step toward getting things back on track.
Chasing losses — placing additional bets to try to recover money you have already lost in the same session or recently.
Gambling beyond your budget — depositing more than you planned, or using money set aside for rent, bills, or other essential expenses.
Borrowing to gamble — taking loans, using credit cards, or borrowing from friends or family specifically to fund gambling activity.
Gambling affects relationships — arguments with family, neglecting responsibilities in Kuala Lumpur, Penang, or wherever you are based, or hiding gambling activity from people close to you.
Cannot stop or set limits — feeling unable to walk away when you intended to stop, or finding that limits you set feel uncomfortable or restrictive rather than helpful.
Gambling to cope — using gambling as a way to escape stress, anxiety, loneliness, or other emotional difficulties rather than for entertainment.
Preoccupation with gambling — spending significant mental energy planning future sessions, replaying past sessions, or thinking about gambling when you are not playing.
Self-exclusion is one of the most powerful responsible gambling tools available. If you feel that your gambling has become difficult to control, or if you simply want a meaningful break from the platform, richman88's self-exclusion programme gives you a firm, enforceable boundary.
Once a self-exclusion request is submitted and confirmed, your account is locked immediately. You will not be able to log in, deposit, or place bets for the duration of the exclusion period. richman88 will also suspend all promotional and marketing communications to your registered email during this time.
Self-exclusion is non-reversible within the chosen period. This is intentional — it ensures that a moment of resolve is protected from impulsive decisions to re-engage. Permanent exclusion is final and cannot be reversed under any circumstances.
To request self-exclusion, contact richman88 customer support via live chat or email at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and confirm by email.
Available self-exclusion periods:
Think about how long you want or need to step away from the richman88 platform. Choose from a1-month cooling-off period right through to a permanent closure. There is no wrong choice — the right period is whichever one gives you the space you need.
Reach out to our support team via live chat (available in your account dashboard, 8 AM – 12 AM MYT) or by emailing [email protected]. State clearly that you are requesting self-exclusion and specify your preferred exclusion duration.
For account security, our team will verify your identity before processing the self-exclusion request. This typically involves confirming your registered name, email address, and a security verification step — the same information used during your KYC review.
Your account is locked within 24 hours of your verified request. You will receive a confirmation email to your registered address. From this point, login access, deposits, and gameplay are suspended for the full duration of your chosen exclusion period.
For temporary exclusions (1 month to 3 years), account access is not automatically restored at the end of the period. You must contact support to actively requestactivation. This additional step ensures that reactivation is a considered, deliberate decision — not an automatic default.
These questions are not a clinical diagnostic tool — they are a prompt for honest self-reflection. If you answer "yes" to three or more of the following questions, we strongly encourage you to use one of richman88's account management tools or reach out to a support organisation.
Have you ever deposited more money than you originally planned during a single gambling session, telling yourself you would stop after just one more bet?
Have you spent time thinking about gambling when you are at work, with family, or during other everyday activities — planning sessions or replaying losses in your mind?
Have you ever felt restless, irritable, or anxious when you were unable to gamble, or when you tried to cut down on your gambling activity?
Have you gambled to escape personal problems, to relieve feelings of stress, boredom, loneliness, or to improve a low or anxious mood?
Have you lied to family members or close friends about how much time or money you spend gambling, or felt the need to hide your gambling activity from people close to you?
Have you borrowed money, sold belongings, or used credit to fund gambling activity, or struggled to pay essential bills because of money spent on gambling?
Have you previously tried to cut back or stop gambling but found yourself unable to follow through — returning to the platform shortly after deciding to stop?
If you answered yes to any of the above: You are not alone, and this does not mean you have a serious problem — but it is worth taking it seriously. Use richman88's self-exclusion or deposit limit tools, and consider reaching out to one of the support organisations listed below. There is no shame in asking for help.
richman88 works alongside established gambling support organisations to ensure our players have access to professional help when they need it. The organisations below offer confidential support — contact details are provided as plain text references only.
Talian Kasih is a 24-hour social welfare helpline operated by the Malaysian Ministry of Women, Family and Community Development. It provides counseling and referal services for individuals and families experiencing range of difficulties including financial stress, emotional distress, and related issues. Call15999 — available around the clock, free of charge.
Befrienders KL provides free and confidential emotional support to people experiencing distress, despair, or difficult life circumstances — including financial and gambling-related stress. Their team of trained volunteers is available to listen without judgement. Based in Kuala Lumpur with reach across Peninsular Malaysia.
GamCare is a leading UK-based organisation providing support, information, and advice to anyone affected by problem gambling. Their resources — including self-help tools, online forums, and counseling referal pathways — are accessible internationally and may be useful for richman88 players seeking structured gambling support guidance.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with one another in order to solve their common problem and help others do the same. GA meetings are available in Malaysia and internationally. The12-step programme has helped millions of people worldwide address compulsive gambling.
The Mental Illness Awareness & Support Association (MIASA) provides resources, community support groups, and advocacy for individuals and families affected by mental health challenges in Malaysia, including those related to compulsive or problem gambling behaviours. Services are available across Kuala Lumpur, Shah Alam, and Petaling Jaya.
Our support team is available 16 hours a day, 7 days a week via live chat. If you have concerns about your gambling, want to set limits, or need to request self-exclusion, contact us at any time. We approach all responsible gambling enquiries with sensitivity, discretion, and zero judgement.
Set your limits, know your boundaries, and enjoy richman88 as the entertainment platform it is designed to be. MYR deposits fromRM30 via Touch'n Go eWallet, DuitNow, Maybank, and more — for players aged 21 and above only.
For players aged 21 and above only. If you need support, visit our Responsible Gambling resources or call Talian Kasih: 15999.